Refund & Cancellation Policy

Thank you for choosing Chaudhary Vivah. We strive to provide transparent and trustworthy matrimonial services to all members of the Chaudhary community.

1. Membership & Payment Terms

Chaudhary Vivah offers premium features, contact view unlocks, and profile boosts via direct payments (including UPI / u-Pay options). All fees are clearly displayed prior to transaction confirmation.

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

• Accidental Duplicate Payment: If you were charged multiple times for a single subscription or unlock transaction due to a technical error.
• Profile Rejection: If your registration payment was made but your profile was rejected during admin verification due to community eligibility criteria.
• Unused Service within 7 Days: If you purchased a premium package but have not viewed any locked contact details or initiated chat requests, you may request a refund within 7 days of purchase.

3. Non-Refundable Scenarios

Refunds will NOT be issued under the following circumstances:

• Once contact details or phone numbers of other members have been viewed or unlocked.
• If your account is suspended or terminated due to a violation of our Terms of Service (e.g. submitting fake bio-data or misbehavior).
• Change of mind after active usage of the platform.
• After a match is finalized and you delete your account using the Match Complete feature.

4. How to Request a Refund

To request a refund or cancellation, please email our support team with your Registered Phone Number, Transaction ID, and Reason for Refund:

Support Email: srushtichaudhary11@gmail.com